Alarms

The City of San Angelo requires all residences and business using an alarm systems to have an alarm permit.  Permits may be obtained at the Administration Office of the San Angelo Police Department at 401 E. Beauregard Ave. San Angelo, TX 76903 Monday through Friday between 8:00am and 4:30pm other than holidays.  Alternatively, you may obtain an application in pdf format, fill it out and send it along with your payment to:

San Angelo Police Department
c/o Alarm Coordinator
401 E. Beauregard
San Angelo TX 76903

Alarm Fees: 

  • Residential alarm user's fee: $25.00
  • Commercial alarm user's fee: $50.00
  • Service fees for each false alarm after the first five (5) false alarms:
  • Sixth (6th) false alarm: $50.00
  • Each false alarm thereafter: $50.00
  • False fire alarms because of failure to notify Public Safety Communications when system is being worked on: $50.00.

Alarm Applications

For residential applications please complete the application with all the information requested. 

For business applications it is required that the person responsible for the alarm permit fill in the subscriber information.  Please do not use a business name as the subscriber.  The business name is listed at the top of the page.

 Alarm Application

Door to Door Sales

The Texas Department of Public Safety Security requires out of town companies to check in with the Texas municipality they plan to sell in but are not required to purchase a city sales permit.  They are required, however, to have on their person (at all times) their DPS Security License.  This shows that they have been approved by the DPS to sell or install alarm systems in your home.  If the sales person has their DPS Security License they have fingerprints on file with TX DPS Security Bureau along with a background check on that person.

Effective June 11, 2012 (Rule 35.47) Alarm companies are required to provide a list of all registrants to the local law enforcement agency with primary jurisdiction that will be engaging in door-to-door solicitation before any solicitation occurs. The SAPD makes every attempt to work with the alarm companies in order to verify each sales person’s credentials.  The SAPD Records Division again checks the sales person’s criminal history and state issued security license.  If the company requests, once these things are verified, a “city sales permit/ identification card” with the person’s photograph will be issued.  They are not required to purchase a city permit.  Anyone who does not have the proper State License is prohibited from conducting door to door sales. 

ALWAYS ASK TO SEE THE SALES PERSONS TEXAS DEPARTMENT OF PUBLIC SAFETY SECURITY LICENSE.

If you in any way doubt the credibility of the alarm sales person’s license, feel threatened or intimidated by his or her actions, DO NOT HESITATE TO CONTACT THE SAN ANGELO POLICE DEPARTMENT (657-4498).  Speak to an officer and explain your concerns.

If you are signing a contract with an out of town company, take into consideration who will be available if there is a problem with your alarm system or if it requires maintenance.

READ YOUR CONTRACT CAREFULLY BEFORE SIGNING.  What you might understand from the salesman and what you are signing may be different especially concerning the longevity of the contract.  If the salesperson specifies “free installation” make sure you aren’t signing an agreement to pay for that installation! Never feel pressured to sign anything.  Be cautious of those who push you to sign a contract quickly or who may be offering unusual deals or incentives.  

Best policy – Let the salesman leave the information (along with a contract if available) with you while you have a chance look over it and to check out the company with Better Business Bureau and on other internet sites.  Also, shop around and compare quotes for installation as well as the monthly monitoring charge as you could be making this monthly payment for 3 to 5 years!  DO NOT LET THEM RUSH YOU INTO MAKING A DECISION THAT YOU WILL BE LEGALLY LIABLE FOR. 

If you want to find out if a company has checked in with SAPD you can call the alarm coordinator at 657-4304 Monday through Friday 8-5.  If you have already fallen victim to an unlicensed alarm salesperson, you should file a report with the Texas Attorney General’s Office, Consumer Protection Hotline at 1-800-621-0508.

Remember alarms users must have an alarm permit to be in compliance with the city ordinance.  Many people are not aware it is a class C misdemeanor not to have a valid permit. 

http://www.dps.texas.gov/rsd/psb/docs/adminrules.pdf

How to Reduce False Alarms

Properly installed, used and maintained alarms are an asset to both the homeowners and the police department.  When misused, they become a liability.  Each year false alarms cost all of us money and wasted man hours.  The San Angelo Police Department spends a significant amount of time and money responding to false alarms.  You may also experience the inconvenience of false alarms and assessments.  False alarms must concern each of us.  They do not reduce crime and can increase liability and endanger the safety and welfare of the public, responsible parties and responding policemen. 

  • Know how much time you have to arm and disarm your Alarm system.
  • Know your Alarm system: Know how to cancel a False Alarm Call; know your Alarm System's Disarm/User Code.
  • Make sure everyone with a key to your home or business knows how to operate the Alarm Security system. Also, give them the Alarm codes.
  • Check for drafts in rooms that have motion sensor areas. Fans, heaters, air conditioners, or open windows can all cause drafts.
  • Do not leave any movable items in a room that has a motion sensor. Items include plants, curtains, balloons, holiday decorations, falling boxes, and moving signs.
  • Make sure that your pets are not left loose in areas that have motion sensors.
  • Before activating your Alarm system, make sure that all doors and windows are securely latched.
  • Keep motion detectors clear of insects and spider webs.
  • Service and maintain your Alarm system regularly. Update aging and outdated equipment including batteries. Notify your Alarm Company immediately of any damage to your Alarm system.
  • Make sure your Alarm Company contacts you each time the alarm goes off. Also, make sure the Alarm Company has the current information for all contacts.
  • In the event of a false alarm, find out what caused it and take steps to ensure that it does not happen again.
  • If you have any questions about your alarm system, refer to your owner's manual or call your alarm company.
  • Make sure the Alarm Company sets the Alarm system on "test" while working on it.

Alarm Company Packet (FOR ALARM COMPANIES ONLY)

Duties of Alarm Company and Administrative Rules

Alarm Installation Activation Certificate

Occupational Code

City of San Angelo Alarm Ordinance 

ARTICLE 5.1200  BURGLARY, ROBBERY AND FIRE ALARMS*

Sec. 5.1201 Purpose and Scope

(a)  The purpose of this article is to:

(1) Protect the emergency services of the City of San Angelo from misuse; and

(2) Defray the cost of administering this article through license fee charges.

(b)  The provisions of this article shall apply only to alarm systems as defined hereinafter.

Sec. 5.1202  Definitions

Alarm Business.  Means any service by which the person providing such service installs, services, repairs, maintains, sells, replaces, or responds to, an alarm system or which causes any of the activities to take place. For the purpose of this article, alarm system protective services shall not include any persons engaged solely in the sale of alarm systems designated to cause an audible and/or visual signal to be emitted only in or on the premises in which the system is installed.

Alarm System. Means any device used to detect or prevent burglary, theft, shoplifting, pilferage, fire or other such emergency situations which when activated, causes notification to be made, directly or indirectly to the police or fire department, or any device or system designed primarily for the purpose of giving an audible or visual signal of an attempted burglary, theft, shoplifting, pilferage, fire, or other such emergency.

For the purpose of this article, an alarm system shall not include:

(1)  An alarm installed on a motor vehicle;

(2) An alarm installed upon the premises occupied by the United States Government, the State of Texas, the City of San Angelo, or any county governments or school districts situated within the corporate limits of the City of San Angelo.

Alarm User. Means any person in control of the property on which an alarm system is maintained within the corporate limits of the City of San Angelo.

Automatic Dialing Device. Means an alarm system which automatically sends over regular telephone lines, by direct connection or otherwise, a prerecorded voice message or coded signal indicating the existence of the emergency situation that the alarm system is designed to detect.

Burglary Alarm. Means an alarm signaling an entry or attempted entry into the area protected by the system.

False Alarm. Means an alarm signal eliciting a police or fire response when a situation requiring such a response does not in fact exist, but does not include alarm signals caused by violent conditions of nature. Equipment malfunction causing a response when a situation requiring such response does not in fact exist shall be considered a "false alarm" for all purposes herein. The Fire Chief shall be the sole and exclusive judge of whether a fire alarm is a false alarm for the purpose of this article. The Police Chief shall be the sole and exclusive judge of whether a burglary alarm is a false alarm for the purpose of this article.

Fire Alarm. Means an alarm signaling smoke or fire in the area protected by the system.

Fire Chief. Means the Chief of the Fire Department of the City of San Angelo or his designated representative.

Local Alarm. Means an alarm system that emits a signal at an alarm site that is audible or visible from the exterior of a structure.

Permit. Means a certificate authorizing the operation of an alarm system issued by the police department to the person in control of the property.

Permit Holder. Means an individual, corporation, partnership or other legal entity to whom an alarm system permit is issued.

Permit Year. Means the period beginning on the date of the issuance of alarm user's permit and extending for twelve (12) months thereafter.

Person. Means any individual, corporation, partnership or other legal entity.

Police Chief. Means the Chief of Police of the City of San Angelo or his designated representative.

Sec. 5.1203  Alarm Users Permit Required

(a)  A person commits an offense if he operates or causes to be operated an alarm system without an alarm permit issued by the Police Chief. This requirement shall not be applicable to an alarm business but is applicable only to the person in control of the property which the alarm system is designed to protect.

(b)  Every alarm user shall obtain a permit for each system from the Police Chief no later than thirty (30) days from the effective date of this article or prior to use of any new alarm system. A user that maintains alarm systems at more than one location shall be required to obtain an alarm users permit for each street address where alarm systems are maintained. Applications for each street address shall be filed with the Police Chief. Each permit shall bear the signature of the Police Chief and be for a twelve (12) month period. The permit shall be physically on the premises using the alarm system and shall be available for inspection by the Police Chief. Annual permit fees are required as provided in the fee schedule found in the appendix of this code. The user shall acknowledge in the application for permit that service is desired and that all information is current.

(c)  An application for an alarm must be made on a form provided by the Police Chief and include the following information:

(1)  The name, address, and telephone number of the person who will be the permit holder and will be responsible for the proper maintenance and operation of the alarm system and payment of the fees assessed under this article;

(2)  The classification of the alarm site as either residential or commercial;

(3)  The name, address, telephone number, and current state license number of the alarm company performing the alarm system installation or takeover;

(4)  The name, address, telephone number and current state license number of the company monitoring the alarm system, if different from the company performing the installation or takeover of the alarm system;

(5)  Names and telephone numbers of two (2) or more persons who are able to and have agreed to receive notification at any time from the Public Safety Communication Department, grant access to the alarm site and deactivate the alarm system if it becomes necessary;

(6)  Other information required by the Police Chief that is necessary for the enforcement of this article.

(d)  Within thirty (30) days of receipt of a completed application form and the payment of a permit fee, the Police Chief shall approve issuance of an alarm permit to an applicant, unless the applicant has:

(1)  Failed to pay a service fee assessed under this article; or

(2)  Had an alarm permit for the alarm site revoked, and the violation causing the revocation has not been corrected; or

(3)  Made a false statement of material matter for the purpose of obtaining an alarm permit. Any false statement of a material matter shall also be sufficient cause for revocation of an already issued permit.

(e)  All fees owed by an applicant must be paid before a permit may be issued or renewed. Upon receipt of a properly completed application form, and the payment of the permit fee for either type of permit as provided in the fee schedule found in the appendix of this code, the Police Chief shall issue a permit to the applicant; unless the applicant has failed to pay an assessed service fee set forth under this article or has had an alarm permit for the alarm site revoked, and the violation causing the revocation has not been corrected.

(f)  An alarm permit cannot be transferred to another person or to another alarm site. A permit holder shall inform the Police Chief of any change that alters any information listed on the permit application within three (3) business days. No fee will be assessed for such changes.

(g)  An alarm user, required by federal or state statute, regulation or rule to install, maintain and operate an alarm system shall be subject to this article; provided:

(1)  A permit shall be designated a "special" alarm user's permit.

(2)  A "special" alarm user's permit for a system which has six (6) or more false alarms in the permit year shall not be subject to revocation under this article, but the holder of the permit shall pay a fee as provided for in the fee schedule found in the appendix of this code with the submission of the report required in Section 5.1207.

 Upon written demand by the Police Chief, the holder of a special alarm user's permit shall pay a fee as set out in the fee schedule provided in the appendix of this code, for each false alarm after the fifth (5th) false alarm in the permit year.

(h)  The payment of any fee provided for herein shall not be deemed to extend the term of the permit.

(i)  The City shall not terminate an alarm permit for non-renewal without providing thirty (30) days notice to the permit holder.

Sec. 5.1204  Duties of an Alarm Business

An alarm business that has a contract with a user shall send notification to the Police Chief within ten (10) days that an installation or conversion has been completed. The notification must state:

(1) The date of installation of the alarm system, address and name of the applicant where the installation or conversion took place, whichever is applicable;

(2) The name, address, telephone number, and current state (Texas Board of Private Investigators and Private Security Agencies) license number of the alarm company providing the alarm installation or conversion;

(3)  The name, address, telephone number, and current (Texas Board of Private Investigators and Private Security Agencies) state license number of the alarm business providing the monitoring for the alarm system, if different from the alarm business under the contract to provide installation or conversion of the alarm system;

(4) That a complete set of written operating instructions for the alarm system and the proper use of the alarm system, including written guidelines on how to avoid false alarms, has been left with the applicant

Sec. 5.1205  Duties of the User

(a) A permit holder in control of an alarm system shall:

(1) Maintain the premises containing an alarm system in a manner that insures proper operation of the alarm system;

(2) Maintain the alarm system in a manner that will minimize false alarm notifications;

(3) Respond or cause a representative to respond within a reasonable period of time when notified by the City to repair or inactivate a malfunctioning alarm system, to provide access to be premises, or to provide security to the premises;

(4) Not intentionally activate an alarm for any reason other than an occurrence of an event that the alarm system was intended to report;

(5) Keep the Public Safety Communications Department provided with a current list of at least two (2) persons, other than the permit holder, who can be called to turn off an alarm.

(6)  Notify Public Safety Communications Department when a fire alarm system is being repaired or when work of any type is done on such an alarm system so that the Fire Department does not respond to false alarms while such work is being performed.

(b)  A person in control of a local alarm shall adjust the mechanism or cause the alarm signal to sound no longer than fifteen (15) minutes after being activated.

(c)  A permit holder in control of an alarm system shall not allow alarm signals to be reported through a relaying intermediary that does not comply with the requirements of this article, any rules and regulations promulgated by the Police Chief, or other ordinances of the City of San Angelo.

Sec. 5.1206  Alarm Systems and Automatic Dialing Devices, Prohibited Ownership

(a)  It shall be unlawful to operate or maintain an automatic dialing device which is designed to dial a telephone number which is assigned to the City Police or Fire Department, unless such a number is designated by the City Manager or his designated representative.

(b)  The Texas Army National Guard organization shall be exempted from the provisions of this section.

Sec. 5.1207  False Alarm Service Fees

(a)  An alarm system which has in excess of five (5) false alarms within a permit year shall be subject to a service fee as provided in the fee schedule found in the appendix of this code for each false alarm call.

(b)  Notwithstanding Section 5.1207(a), if a permit holder fails to notify the Fire Chief when work is being done on a fire alarm as provided in Section 5.1205(a)(6), each false fire alarm during that period shall be subject to a service fee as provided for in the fee schedule found in the appendix of this code.

Sec. 5.1208  Revocation of Permits

(a)  There is false statement of a material matter on the application for a permit;

(b)  The permit holder has violated this article or any of its provisions;

(c)  The permit holder has failed make timely payment of a service fee assessed under this article; or

(d)  If the police or fire department records an excess of five (5) false alarms within a permit year for any alarm system:

(1)  The Police Chief shall notify the alarm user and the alarm business providing service or inspection to the user by certified mail of such fact and direct the user to submit a report to the Police Chief within ten (10) days of receipt of the notice describing actions taken or to be taken to discover and eliminate the cause of the false alarms.

(2) If the alarm user submits a report as directed, the Police Chief shall determine if the actions taken or to be taken will prevent the occurrence of false alarms; if he determines that the action will prevent the occurrence of false alarms, he shall notify the alarm user and the appropriate alarm business in writing that the alarm permit will not be revoked at that time but that if one more false alarm occurs within the permit year, it may be summarily revoked and the user subject to additional service fees.

(3)  If no report is submitted, or if the Police Chief determines that the actions taken or to be taken will not prevent the occurrence of false alarms, he shall give notice by certified mail to the alarm user and the appropriate alarm business in writing that the permit may be revoked without further notice on the tenth day after the date of the notice if the user does not file within that period of time a written request for hearing.

(4) If a hearing is requested, written notice of the time and place of the hearing shall be served on the user by the Police Chief by certified mail at the address provided by the user at least ten (10) days prior to the date set for the hearing, which date shall not be more than twenty-one (21) nor less than ten (10) days after the filing of the request for a hearing.

(5) The hearing shall be before the Police Chief. The formal rules of evidence shall not apply at an alarm permit revocation appeal hearing. The Police Chief shall make a decision on the preponderance of the evidence presented at the hearing. The Police Chief must render a decision within sixty (60) days after the request for a hearing appeal is filed.

(6) If the Police Chief determines that six (6) or more false alarms have occurred in a permit year, and that the user has not taken actions which will prevent the occurrence of false alarms, the Police or Fire Chief shall issue a written finding to that effect and an order revoking the user's permit.

(7)  An alarm user shall immediately discontinue use of the alarm system upon being notified by certified mail at the address provided by the user of the revocation of a permit.

Sec. 5.1209  Reinstatement of Permit

A person whose alarm permit has been revoked may have the permit reinstated if the person:

(1) Submits an updated application and pays a revoked permit fee as set forth in the service fee schedule;

(2) Satisfactorily addresses the prevention of false alarms; and

(3) Pays all outstanding service fees assessed under this article for which a bill has been issued.

Sec. 5.1210  Police or Fire Response

(a)  The response, if any, made to signal from a permitted alarm shall be subject to the policies and procedures of the City of San Angelo Police or Fire Departments and will be in accordance with the priorities set for police or fire response.

(b)  The issuance of a permit authorizing the use of an alarm system is not intended to nor shall it create a contract, either express or implied, nor does it create a duty or guarantee of response by the City of San Angelo Police or Fire Departments. Any and all liability and consequential damage resulting from the failure to respond to a notification is hereby disclaimed and governmental immunity as provided by law is retained.

(Ordinance adopted 11/18/97)